RETURNS

CHRISTMAS RETURN PERIOD

For any purchase made from December 1st 2016, we will be extending the return period until the 13th January 2017. 
All conditions must be met with original packaging, tags attached, unworn and unwashed in the original saleable condition.

CONDITIONS

For the return of Bloch online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:

  • The item/s must be returned within 14 days of receipt
  • The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached
  • The Delivery Slip/Tax Invoice must be provided as proof of purchase
     

Products purchased online may not be returned or exchanged in a Bloch store. Sale items bought on this website cannot be exchanged or refunded. No rain checks. Hosiery cannot be exchanged or refunded due to hygiene reasons, whether the packaging has been opened or not.

 

FOR CHANGE OF MIND OR INCORRECT SIZE

We reserve the right to inspect garments to determine the return policy conditions are met, therefore the item/s must be unworn and unwashed in original saleable condition with all labels/tags attached. If the goods arrive in the appropriate condition a refund of the cost of the goods will be provided. We do not refund shipping charges.

If a replacement size, colour or alternative items are required you will need to place a new order online.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. We will not be held liable for any goods lost in transit, therefore we recommend you use a courier or eParcel through Australia Post to return the goods. Please ensure you package your return to prevent any damage to the items in transit.

For any item that is returned without the original packaging, a 10% restock fee will apply.

FOR FAULTY GOODS

We reserve the right to determine whether a product is faulty and conduct a production and quality check. A response for faulty claims will be received within 5 working days of the garments arrival at the Bloch Head Office. If deemed faulty, a refund of the cost of the goods and postage will be provided. In addition the reasonable cost of returning the faulty item/s back to us will also be refunded, a receipt for the return postage must be included with the return.

Products purchased online may not be returned or exchanged in a Bloch store.

You will receive an Online Returns Form with your online purchase. This is to be completed and sent back with your return item. If you have lost your form, it can be downloaded here.  

For any further enquiries, read our Customer Help FAQ or please click here to contact us.