RETURNS

SPRING CLEAN - Items purchased during the Spring Clean sale are not eligible for return. This is a clearance sale and we will not be accepting the items for return as an exchange or refund. No exceptions.

POINTE ART - Due to the bespoke and delicate nature of the product, we are unable to offer returns or change of mind.

CONDITIONS

For the return of Bloch online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:

  • The item/s must be returned within 21 days of receipt
  • The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached

Products purchased online may not be returned or exchanged in a Bloch store. Sale items bought on this website cannot be exchanged or refunded unless Bloch has determined that they are faulty. No rain checks. Hosiery cannot be exchanged or refunded due to hygiene reasons.

We reserve the right to inspect garments to determine the return policy conditions are met. If the goods arrive in the appropriate condition a refund of the cost of the goods will be provided. We do not refund shipping charges.

*If you request an Online Credit (Exchange), you will receive and online credit voucher via email so that you may place a new order online. The cost of standard shipping will be covered by Bloch for your new order.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. We will not be held liable for any goods lost or damaged in transit, therefore we recommend you use a courier or registered post through Australia Post to return the goods. Please ensure your return is correctly packaged to prevent any damage to the item/s or packaging in transit. Damaged/missing packaging will incur a 10% restock fee.

For Faulty Goods
We reserve the right to determine whether a product is faulty and will conduct a production and quality check. A response for faulty claims will be received within 5 working days of the items arrival at the returns address. If deemed faulty, a refund of the cost of the goods will be provided. In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded.

If you believe your item to be faulty, please email weborder@bloch.com.au before completing your return.

Products purchased online may not be returned or exchanged in a Bloch store.

You will receive an Online Returns Form with your online purchase. This is to be completed and sent back with your return item. If you have lost your form, it can be downloaded here.  

For any further enquiries, read our Customer Help FAQ or please click here to contact us.