At Bloch, we strive to provide you with a seamless shopping experience, and we understand that there may be instances where the product you purchased online doesn't meet your expectations. To ensure your satisfaction, we are pleased to offer the option of exchanging eligible online purchases online and in-store.

ONLINE EXCHANGE

We provide one complimentary exchange per order, making it an ideal choice if you wish to receive the same product and colour in a different size. Where you need to exchange outside of these conditions, refer to the ‘Store Credit’ return option.

• Have your order invoice ready and initiate an online return through our convenient online return portal.
• The product must meet our standard return conditions, which include being returned within 30 days of receipt, in unworn, unwashed, unmarked condition, with tags attached where applicable, and in the original product packaging.
• For hygiene reasons, the following items cannot be exchanged or returned: face masks, hosiery.
• Sale items purchased online may not be returned.

We recognise the significance of promptly receiving an exchange order. Once the return freight is marked as 'in transit' with Australia Post, we will generate your exchange order for processing. Complimentary exchange orders are reshipped via Australia Post Standard eParcel. For expedited scanning and processing, we suggest personally lodging the return over the counter with Australia Post.

While we will always do our best to fulfil your exchange request, there may be rare instances where an item becomes unavailable. In such cases, the return item will be issued as an online store credit, which will be provided via email.

After one complimentary exchange, any additional return will incur a flat rate return shipping fee of $12. This charge will appear as a handling fee on the return status page, where you will be prompted to input your card information.

IN-STORE EXCHANGE

Our knowledgeable retail staff are ready to assist you with your in-store exchange. However, please be aware that retail stores are unable to facilitate stock orders, process refunds, or issue store credits for online purchases. We recommend contacting your preferred Bloch retail store to confirm stock availability and avoid any disappointment.

Terms & conditions of an in-store exchange:

• Proof of purchase is mandatory and must be presented as the tax invoice that is included with your order.
• The product must meet our standard return conditions, which include being returned within 30 days of receipt, in unworn, unwashed, unmarked condition, with tags attached where applicable, and in the original product packaging.
• For hygiene reasons, the following items cannot be exchanged or returned: face masks, socks, hosiery, underwear, and bras.
• Sale items purchased online may not be returned or exchanged.
• You can exchange your item for another product of equal or greater value.
• If you choose an item of greater value, you will be responsible for paying the difference in price.
• Under no circumstances will Bloch reimburse the customer for any disparity in the values of the goods exchanged; a credit or refund will not be issued. The value of the exchange must meet or exceed the original purchase amount.
• Any delivery fees incurred during the online purchase are non-refundable.
• Please note that once an online purchase is exchanged in a Bloch retail store, it is ineligible for further returns or exchanges online, as the original order details are no longer applicable.

If, for any reason, the store is unable to accommodate your exchange, we kindly request that you proceed with the return through our online return portal, following our standard return policy guidelines.

We provide one complimentary online store credit per order, making it an ideal choice if you wish to shop an alternate product, colour, or size range. An online store credit is valid for one year from the date of issue and is eligible for online use only. This may not be redeemed in-store.

• Have your order invoice ready and initiate an online return through our convenient online return portal.
• The product must meet our standard return conditions, which include being returned within 30 days of receipt, in unworn, unwashed, unmarked condition, with tags attached where applicable, and in the original product packaging.
• For hygiene reasons, the following items cannot be exchanged or returned: face masks, hosiery.
• Sale items purchased online may not be returned.

We understand the importance of a timely receipt of an online store credit. Once the return freight is marked as 'in transit' with Australia Post, an online gift card will be generated, and the details will be provided directly to your email address. To expedite scanning and processing, we recommend personally lodging the return over the counter with Australia Post.

If you opt for a refund, this will be processed at the purchase price using the original form of payment. A return for a refund will incur a flat rate return shipping fee of $12. This charge will appear as a handling fee on the return status page and deducted from the total refund amount.

Please note that initial delivery charges and online gift vouchers are non-refundable. An online purchase may not be returned in-store for a refund.

• Have your order invoice ready and initiate an online return through our convenient online return portal.
• The product must meet our standard return conditions, which include being returned within 30 days of receipt, in unworn, unwashed, unmarked condition, with tags attached where applicable, and in the original product packaging.
• For hygiene reasons, the following items cannot be exchanged or returned: face masks, hosiery.
• Sale items purchased online may not be returned.

When an order is paid using a split payment method with an applied online gift card, refunds for returns will first be credited back to the online gift card. If there is any remaining refund balance, it will then be issued to the original credit card used for the purchase.

Upon receipt and confirmation that the condition criteria are met, a refund will be processed, and you will be promptly notified via email once the return is finalised. A refund may take approximately 3-5 business days to clear, depending on your payment provider and their current processing times.

We reserve the right to inspect garments to determine the exchange and return policy conditions are met. If the goods arrive in the appropriate condition, a return will be promptly provided. If the goods do not arrive in the appropriate condition, the return may be disputed.

• We do not refund shipping charges.
• We do not accept returns of international orders.

For the return of Bloch online purchases, regardless of whether they are change of mind or an incorrect fit, you must meet the following return policy conditions:

• The item/s must be returned within 30 days of receipt.
• The item/s must be unworn, unwashed, unmarked and in the original saleable condition.
• Garment tags must remain attached where applicable.
• Footwear must be tried on a clean, soft surface. Shoes returned with scuffs, marks, dirt, or any visible signs of wear will not be accepted.
• The product must be returned in the undamaged, original product packaging.
• If returning more than one item per order, all relevant items must be submitted together in the same return and not separately.
• Multiple orders cannot be combined and returned as one return, due to the distinct processing events triggered by individual return statuses.

Sale items bought on this website cannot be exchanged or refunded unless Bloch has determined that they are faulty.

The following items cannot be exchanged or returned:

• CoreGrip Pro Pilates Socks
• Face masks
• Hosiery

Changes to Submitted Return Requests - Once a return request has been submitted online, any changes to the items selected for return or to the chosen return outcome must be arranged by contacting us prior to sending your items back. All items included in the original return submission must be received by us. Please note that if a customer chooses not to complete the return as submitted, this may be considered a fraudulent return and could result in further action, including restricted access to online services.

For an online gift return, this option is intended for recipients who have been gifted an item purchased online and need to complete a return for a size exchange or online store credit. A gift recipient cannot request a refund. If a refund is preferred, please contact the original purchaser to coordinate the return.

The gift recipient can enter the original invoice number (located on the invoice included with the order) and email address if known. If these details are not available, an alternate return path will be provided. The gift recipient will then be prompted to enter their own contact and delivery information, so that any exchange or online store credit can be issued directly to them.

At Bloch, we have full confidence in the quality of our products. However, if you believe your item may have a product fault, you can submit a return request through our designated returns portal.

When selecting the return reason “Item was damaged”, you will be prompted to upload clear image/s of the damage or suspected fault. Please ensure you provide sufficient detail so our team can assess your claim efficiently. Images must be under 4MB and in one of the following formats: JPG, PNG, or JPEG.

If your order falls outside of our standard returns window, please contact us directly with your order invoice number and details of the product. Our team will review your enquiry and assess the situation accordingly.

What is your returns window?
We accept returns for eligible domestic orders within 30 days of receipt.

What condition must items be in to be returned?
Items must be unworn, unmarked, and unwashed, with all swing tags attached and original product packaging intact (including plastic packaging and shoeboxes where applicable).

Do you accept international returns?
No, we do not accept returns on international orders. This includes all return outcomes such as exchanges, online store credit, or refunds.

How do I lodge an online return?
All returns must be submitted through our dedicated online returns portal. Returns cannot be processed manually outside of this system. To begin, visit the returns portal and enter your invoice number and the email address used to place the order.

Can I exchange my item online?
An online exchange is available within the same product code, colour, and size range only. If you wish to exchange for a different product, the appropriate return option is an online store credit.

How are exchange orders shipped?
Exchange orders are shipped via standard eParcel with Australia Post. Please note that express shipping is not available for exchange orders.

Can I exchange my item in-store?
You may visit a Bloch retail store for an exchange. Exchanges are available for a different size or an item of equal or greater value. If selecting a higher-value item, the price difference is payable at the time of exchange.

Can I get a refund in-store for an online order?
No, online orders cannot be refunded in-store. There is no exchange of monetary value between the store and customer for online purchases.

What if the item I want for an exchange is out of stock?
If the requested item is unavailable, an exchange cannot be processed. You may instead choose an online store credit or a refund.