For hygiene reasons, we are unable to accept returns on our face masks.
For the return of Bloch online purchases, regardless of whether they are faulty, change of mind or incorrect fit you must meet the following return policy conditions:
- The item/s must be returned within 21 days of receipt (60 days for items purchased from Friday 27th March 2020)
- The item/s must be unworn and unwashed in original saleable condition with all labels/tags attached. The item/s must be returned neatly in the original packaging.
Products purchased online may not be returned or exchanged in a Bloch store. Sale items bought on this website cannot be exchanged or refunded unless Bloch has determined that they are faulty. No rain checks. Hosiery cannot be exchanged or refunded due to hygiene reasons.
We reserve the right to inspect garments to determine the return policy conditions are met. If the goods arrive in the appropriate condition a refund of the cost of the goods will be provided. We do not refund shipping charges.
*If you request an Online Credit (Exchange), you will receive an online credit voucher via email so that you may place a new order online.
You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. We will not be held liable for any goods lost or damaged in transit, therefore we recommend you use a courier or registered post through Australia Post to return the goods. Please ensure your return is correctly packaged to prevent any damage to the item/s or packaging in transit. Damaged/missing packaging will incur a 10% restock fee.
For Faulty Goods
We reserve the right to determine whether a product is faulty and will conduct a production and quality check. A response for faulty claims will be received within 5 working days of the items arrival at the returns address. If deemed faulty, a refund of the cost of the goods will be provided. In addition, the reasonable cost of returning the faulty item/s back to us will also be refunded.
If you believe your item to be faulty, please email firstname.lastname@example.org before completing your return.
Products purchased online may not be returned or exchanged in a Bloch store.
You will receive an Online Returns Form with your online purchase. This is to be completed and sent back with your return item. If you have lost your form, it can be downloaded here.
We are currently unable to accept returns on International orders.