• Bloch is not liable for loss or mis-delivery resulting from incorrect and/or incomplete shipping information. Redelivery fees apply.

• If the designated shipping address is a business location, include the business name in the delivery information.

• All parcels will default to Authority to Leave (ATL), unless otherwise requested. Buyers accept responsibility for any missing packages left by the courier. If customers are at home, a signature will be captured. If the driver deems that there is no safe location, the delivery will be carded and taken to the nearest Post Office or collection point to await collection.

• Tracking information will be provided to the nominated email address once your parcel has been dispatched.

• Delivery times are estimates only; rural addresses may experience longer delivery times. Most parcels originate from Sydney, NSW, which may lead to extended delivery times to WA or rural areas.

• While we strive for timely delivery, we can't be held responsible for lost or delayed shipments.

Standard eParcel

• MyPost account holders can register a Parcel Locker or Parcel Collect address via MyPost or the Australia Post app and use it as the shipping address at checkout. Enter your billing address separately to match your payment method. Not available for StarTrack or International purchases.

• MyPost registered customers may receive digital notifications from Australia Post for their parcels, offering a better customer experience, reducing paper waste, and improving efficiency. Notification preferences can be customised within MyPost, and if customers are not at home, they will be notified via the AusPost app, email, or SMS.

StarTrack Priority

• This service is NOT available to a PO Box address. Please provide a street address or defer to standard eParcel. 

• In cases where a part or the full StarTrack order is dispatched from a retail store due to stock availability, it will be sent express via Australia Post, which remains a priority shipping service.

• Once your order has been shipped, you will receive a notification via email with the tracking details for your order with Australia Post. SMS notifications are available.

• All prices are displayed in AUD. Any duty and taxes incurred in the country of destination are the responsibility of the customer.

• If you place an online purchase with a value over NZ$1000, the receiver will need a client code.

• Orders with a value over AUD$2,000 will require special handling via DHL Express. This is not a flat-rate shipping service. Our team will be in touch after your order is placed to arrange and confirm the applicable shipping costs prior to dispatch.

• To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable ‘merchandise’. We are also prohibited by law from marking the order as a ‘gift’, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country's taxes and duties, you will need to contact your local customs office directly.

*The estimated delivery of 2-5 business days is to 80% of New Zealand. Delivery to regional areas and PO Box addresses may differ.

We are currently unable to accept returns on International orders.

To help ensure your order arrives in time for Christmas, we encourage you to plan ahead and order early to beat the seasonal rush.

The following dates are provided by our carrier partners as a guide only and include our current processing time of 1-2 business days. Please allow additional time for delivery during this busy period.

Recommended last order dates for pre-Christmas delivery:
eParcel Australia Post: Tuesday, 15th December* (*Monday, 14th December for NT and WA)
StarTrack Priority: Wednesday, 16th December
Australia Post International Express: Monday, 14th December
 
*Estimates are for sending between metro destinations, items sent to regional and rural locations will likely take longer.